[LINK] web: DHS herding people on to an imperfect system in myGov

[Jan Whitaker]

Even the staff using the system hate it and don't hang around long. 

A lesson in how NOT to design a gov online consumer facing system:

     http://www.theage.com.au/it-pro/government-it/dhs-herding-people-on-to-an-imperfect-system-20150810-givjs1.html

     

I write books. http://janwhitaker.com/?page_id=8

Melbourne, Victoria, Australia
jwhit at janwhitaker.com
Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker
Blog: www.janwhitaker.com 

Sooner or later, I hate to break it to you, you're gonna die, so how do you fill in the space between here and there? It's yours. Seize your space. 
~Margaret Atwood, writer 

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