[LINK] Fwd: No battery backup

[Paul Brooks]

The battery backup unit is NBNCos, and backs up the NBN Co box's telephone ports (but
not the data ports).
The 'home gateway' modem her phone plugs into is Telstra's, which connects to the data
port in the NBN Co Box - as Telstra Bigpond don't use the telephone ports in the NBN
box, they insist on phones being connected to Telstra's modem. Telstra's  modem isn't
backed up by the NBNCo battery unit.

Other ISPs use the NBN voice ports to provide telephony - Telstra does not.

Her complaint seems to be fairly at the feet of Telstra - and given that response from
Telstra, she should complain to the TIO, and possibly write a letter to ACMA. Probably
not NBN Co - they just install what Telstra tells them Telstra needs for the Telstra
retail service. To keep the Telstra modem running she would need to install another
small UPS for that.

Does your friend use a cordless telephone - does her phone need a mains power to work?

The NBNCo brochure actually does explain a lot of this -
http://www.nbnco.com.au/content/dam/nbnco/documents/nbn-fibre-user-guide.pdf, around
page 14 onwards - but if this wasn't provided to her.....
 
P.


On 1/03/2015 7:41 PM, Jan Whitaker wrote:
> >From my friend's experience. We had a whopper of a storm last night. She's in Keysborough and they may have above ground power lines. Mine are underground.
>
> I've told her she shouldn't have to pay, and would insist they come back and do it right. And if they refuse, complain to NBN, TIO, ACMA and Turnbull.
>
> Jan
>
>> Well,  my power went off in the storm last night,  and guess what?   My  phones don't work.   
>>
>> I spent a long time on the phone this morning and found out that the way my set-up  is wired up the phones work  through the modem, which isn't backed up by the battery.    So actually, the battery is doing nothing.    The nice young man (who, surprisingly was in Townsville, not overseas),  contacted the sales dept. to see if a tech can come and change the wiring.    He was told I would have to pay another $192 fee !!!!!!!!!!!!!!!!!!!!!!!!!!!!!
>>
>> There is no way I am paying again,   so I said I will go to the local shop this week and have a talk with them.     I can't see why it was done this way when I already had the  battery backup box.     I certainly wasn't told any of this, and wasn't  given an opportunity to do things differently.
>>
>> I don't understand  what the differences are.    I hope someone at the shop can explain.
>>
>> However,     I expect that nothing will be changed.
>>
>> I am sick of it all!!!! 
> I write books. http://janwhitaker.com/?page_id=8
>
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