[LINK] Telstra introduces Paper Invoice and payment charges (again)
Marghanita da Cruz
marghanita at ramin.com.au
Fri Nov 20 15:04:36 AEDT 2015
With hindsight, it might have been worth waiting to see if I did get charged - surely, Link is not a
valid way to learn about a new charge.
On 20/11/15 12:11, Jim Birch wrote:
> Telstra are appalling at slipping in charges without much visible advice.
> When I've complained they seem happy to wipe them but I guess a lot of
> people just pay up rather than go through the maddening call centre
> process. They do have some links to do it asynchronously by email, bless
> their hearts.
> Better check I'm not getting paper accounts...
> On 20 November 2015 at 11:49, Marghanita da Cruz <marghanita at ramin.com.au>
>> Well Gerd has signed me up to to electronic billing and offered to waive a
>> fee he did not tell me about.
>> I guess Telstra thinks announcing a charge for paper bill on a website (no
>> mention on the paper bill
>> itself) is sufficient.
>> Wonder what the ACCC and Telecommunications Ombudsman will have to say
>> about this over coming months.
>> On 18/11/15 15:44, Marghanita da Cruz wrote:
>>> Anyone else still with Telstra?
>>> While trying to enquire about a spurious call charge on my bill I cam
>> across info saying Telstra is
>>> going to start charging $3.20 for paper bills and over the counter
>>> I have struggled to ascertain whether this applies to my plan and have
>> just sent them an enquiry.
>>> They have sent an acknowledgement but it doesn't include what my query
>> was - anyway I guess Gerd is
>>> onto it:.
>>>> Leave it with us,
>>>> *Gerd Schenkel*
>>>> *Executive Director, Telstra Digital Sales and Service*
>> Marghanita da Cruz
>> Telephone: 0414-869202
>> Link mailing list
>> Link at mailman.anu.edu.au
> Link mailing list
> Link at mailman.anu.edu.au
Marghanita da Cruz
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