[LINK] Telstra introduces Paper Invoice and payment charges (again)
planetjim at gmail.com
Fri Nov 20 12:11:42 AEDT 2015
Telstra are appalling at slipping in charges without much visible advice.
When I've complained they seem happy to wipe them but I guess a lot of
people just pay up rather than go through the maddening call centre
process. They do have some links to do it asynchronously by email, bless
Better check I'm not getting paper accounts...
On 20 November 2015 at 11:49, Marghanita da Cruz <marghanita at ramin.com.au>
> Well Gerd has signed me up to to electronic billing and offered to waive a
> fee he did not tell me about.
> I guess Telstra thinks announcing a charge for paper bill on a website (no
> mention on the paper bill
> itself) is sufficient.
> Wonder what the ACCC and Telecommunications Ombudsman will have to say
> about this over coming months.
> On 18/11/15 15:44, Marghanita da Cruz wrote:
> > Anyone else still with Telstra?
> > While trying to enquire about a spurious call charge on my bill I cam
> across info saying Telstra is
> > going to start charging $3.20 for paper bills and over the counter
> > I have struggled to ascertain whether this applies to my plan and have
> just sent them an enquiry.
> > They have sent an acknowledgement but it doesn't include what my query
> was - anyway I guess Gerd is
> > onto it:.
> >> Leave it with us,
> >> *Gerd Schenkel*
> >> *Executive Director, Telstra Digital Sales and Service*
> > Marghanita
> Marghanita da Cruz
> Telephone: 0414-869202
> Link mailing list
> Link at mailman.anu.edu.au
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