[LINK] NBN questions - HFC & Wireless

[Marghanita da Cruz]

Hi Jan,

Firstly, the good news it seems that we now have number portability.

http://www.acma.gov.au/Citizen/Phones/Numbers/Keeping-your-number/local-number-portability-keeping-your-number-i-acma

Now, for the magical mystery tour that is Internet and Phone access.

I recently paid a home visit enticed by garbled tales of wireless 
Internet and VOIP.

To my surprise, as we were in Leichhardt (inner city Sydney) and the 
service provider was migrating their customers from WiMax to the 4G 
network.

So, the provider had delivered a new integrated 4G dongle/router device. 
The new router had a VOIP, Ethernet and WiFi port, but the customer was 
told the VOIP did not work.

Believing the VoIP service wouldn't work with the new router, the 
customer had signed up to a land line service from a Telstra spin off, 
deal they could not refuse. There would be a two month wait for the land 
line (which either involved the installation of a new line to their 
house or by some form of magic, their formerly inadequate copper wire 
now suddenly supports ADSL2. The customer was also told she would get a 
temporary phone number during the transition (this was when she thought 
her VOIP service would not work.

However, it transpired that all they needed to do was plug their VOIP 
box into the Ethernet Port. The VOIP box had two phone ports (one seemed 
more reliable than the other).

So, it appears the WiMax service is being shut down in the city or is it 
being sold to the NBN?

The truth is out there somewhere.

Marghanita

On 06/12/16 16:24, Jan Whitaker wrote:
> Well, I got the notice today and I need some help so I can be prepared. You guys know everything. :-)
>
> This is an HFC connection.
>
> Here's my main question:  Since they provide themselves a four month window for installation, how in the world does one prepare for cutover?
>
> second question; do you lose your phone service immediately when they do the installation? Yes, I'm a landline user. Not that anyone much calls me. But I would like to keep my same phone number. How is that managed? Is the number held for you until it's subscribed with a retailer?
>
> third question: do retailers on HFC vary all that much in their ability to provide speeds or is it just like HFC always has been - service level contention depends on how many people physically connect to that pipe?
>
> The info from NBN was so minimal it was useless. It's all about aerial versus underground installing and how to complain. That's it. It also appears that HFC ONLY provides external boxes and nothing inside at all. So all those questions about keeping your own phones etc are moot. I'm back to square one.
>
> Thanks anyone
> Jan
>
>
>
> I write books. http://janwhitaker.com/?page_id=8
>
> Melbourne, Victoria, Australia
> jwhit at janwhitaker.com
> Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker
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>
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-- 
Marghanita da Cruz
Telephone: 0414-869202
Email:  marghanita at ramin.com.au
Website: http://ramin.com.au