[LINK] The wonders of NBN

[JanW]

Duly forwarded to the new Minister responsible, Fiona Nash.

senator.nash at aph.gov.au

Keep for future reference.
Jan

At 10:44 AM 15/02/2016, David Boxall you wrote:
>This relates to an NBN fixed wireless installation.
><sarcasm>They've really got their act together.</sarcasm>
>
><https://www.facebook.com/groups/BIRRR/permalink/470454783163214/>
>> Today is day 21 with a failed NBN connection for us. We live in Port 
>> Huon, Tasmania, in the beautiful rural Huon Valley.
>>
>> We have had one occasion where an NBN technician has turned up, the 
>> day before a scheduled appointment because the technician was in the 
>> street doing another job. We were not at home.
>>
>> Since then there have now been four scheduled appointments to which no 
>> NBN technician has shown up. Excuses, via the ISP from NBN have 
>> included - 'We didn't have all the correct information" which is 
>> incorrect. "They weren't home, so we left a card in the post box" 
>> which has never happened. "We went to the wrong address" which is 
>> unverifiable, oh and my favorite "We don't often go down there." Which 
>> is clearly correct. I await with interest the excuse for the no show 
>> on Friday, appointment 4, perhaps " The dog ate my Purchase 
>> Order/IPhone/Car Keys?"
>>
>> We are struggling to cope with one iPad with Telstra 3G for which we 
>> will likely need to take out a mortgage.
>>
>> My business is seriously affected.
>>
>> No one appears to have control over the activities of the NBN, and I 
>> am grateful for the efforts of my ISP. it appears to be ineffective 
>> however.
>>
>> I am at a loss as to how to move forward. Direct contact with the NBN 
>> results in "There's nothing we can do" there is no mechanism for 
>> members of the public to address this kind of appalling service. There 
>> is no accountability.
>>
>> All we need is for the NBN box in our house to be fixed.
>>
>> please does anyone have any strategies, ideas or ways to move this 
>> forward?
>
>Our government clearly wants to screw up our telecommunications.
>
>-- 
>David Boxall                    |  Drink no longer water,
>                                |  but use a little wine
>http://david.boxall.id.au       |  for thy stomach's sake ...
>                                |            King James Bible
>                                |              1 Timothy 5:23
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I write books. http://janwhitaker.com/?page_id=8

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