[LINK] Faults? Telstra?

[Hamish Moffatt]

On 17/02/16 15:44, David Boxall wrote:
> Telstra just gets better and better. I wish the network was still
> publicly owned. At least then we could vote the bastards out.
>
> <https://www.facebook.com/groups/BIRRR/permalink/471136039761755/>
>> Last night i tried to report a landline fault over telstra 24×7 chat.
>> The friendly customer service rep told me they cant do this via chat,
>> i would have to call them!
>>
>> I explained to him that i would have done that already if i had a
>> working phone (or mobile reception). After two hours we finally got
>> the fault reported via a three way chat with Telstra faults.

I know it's not perfect, but a much easier solution would have been to 
just call regular Telstra faults via Skype Out or VoIP.

I suspect the Telstra 24x7 can only deal with easy faults, billing 
issues etc. When you call faults to report a landline issue they run 
tests while you wait, something 24x7 is obviously not yet trained or 
equipped to do.


Hamish