[LINK] Fwd: Re: The wonders of NBN

[JanW]

Linkers,
You may remember that I wrote to Senator Fiona Nash last month about the NBN fiasco as David shared re the people in Tasmania. (original message below for reference)

I got a reply today -- from someone in the Dept of Communications and the Arts, via a no-reply delivery system, with a non-copyable PDF attached. Since I don't think Link allows attachments, I decided to create a blog post so I could share this letter (you can download the PDF linked to within my post). It makes for interesting reading.

http://janwhitaker.com/a-minister-replies-re-nbn-sort-of/

Jan


>Date: Mon, 15 Feb 2016 12:26:15 +1100
>To: senator.nash at aph.gov.au
>From: JanW <jwhit at internode.on.net>
>Subject: Re: [LINK] The wonders of NBN
>Bcc: David Boxall <linkdb at boxall.name>
>
>Dear Minister Nash
>
>Here is something you can possibly attend to or push someone in your new area of responsibility to attend to. This sounds like a right stuff-up.
>You're stuck with a dud system. Perhaps you can influence some improvements.
>
>Sincerely,
>Jan Whitaker
>Berwick Victoria
>
>
>
>
>><https://www.facebook.com/groups/BIRRR/permalink/470454783163214/>
>>> Today is day 21 with a failed NBN connection for us. We live in Port 
>>> Huon, Tasmania, in the beautiful rural Huon Valley.
>>>
>>> We have had one occasion where an NBN technician has turned up, the 
>>> day before a scheduled appointment because the technician was in the 
>>> street doing another job. We were not at home.
>>>
>>> Since then there have now been four scheduled appointments to which no 
>>> NBN technician has shown up. Excuses, via the ISP from NBN have 
>>> included - 'We didn't have all the correct information" which is 
>>> incorrect. "They weren't home, so we left a card in the post box" 
>>> which has never happened. "We went to the wrong address" which is 
>>> unverifiable, oh and my favorite "We don't often go down there." Which 
>>> is clearly correct. I await with interest the excuse for the no show 
>>> on Friday, appointment 4, perhaps " The dog ate my Purchase 
>>> Order/IPhone/Car Keys?"
>>>
>>> We are struggling to cope with one iPad with Telstra 3G for which we 
>>> will likely need to take out a mortgage.
>>>
>>> My business is seriously affected.
>>>
>>> No one appears to have control over the activities of the NBN, and I 
>>> am grateful for the efforts of my ISP. it appears to be ineffective 
>>> however.
>>>
>>> I am at a loss as to how to move forward. Direct contact with the NBN 
>>> results in "There's nothing we can do" there is no mechanism for 
>>> members of the public to address this kind of appalling service. There 
>>> is no accountability.
>>>
>>> All we need is for the NBN box in our house to be fixed.
>>>
>>> please does anyone have any strategies, ideas or ways to move this 
>>> forward?
>>
>>Our government clearly wants to screw up our telecommunications.
>I write books. http://janwhitaker.com/?page_id=8
>
>Melbourne, Victoria, Australia
>jwhit at janwhitaker.com
>Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker
>Blog: www.janwhitaker.com 
>
>Sooner or later, I hate to break it to you, you're gonna die, so how do you fill in the space between here and there? It's yours. Seize your space. 
>~Margaret Atwood, writer 
>
>_ __________________ _

I write books. http://janwhitaker.com/?page_id=8

Melbourne, Victoria, Australia
jwhit at janwhitaker.com
Twitter: <https://twitter.com/JL_Whitaker>JL_Whitaker
Blog: www.janwhitaker.com 

Sooner or later, I hate to break it to you, you're gonna die, so how do you fill in the space between here and there? It's yours. Seize your space. 
~Margaret Atwood, writer 

_ __________________ _