[LINK] Fwd: Re: The wonders of NBN

[David Lochrin]

On 2016-03-29 09:47 JanW  wrote:
> http://janwhitaker.com/a-minister-replies-re-nbn-sort-of/

The reply is completely inappropriate because it rambles on about a delay in initial connection whereas the complaint concerned a delay in restoring service, quote: "Thank you for your email dated 15th February 2016 to Senator [...] concerning a Facebook post about connecting a National Broadband Network (nbn) to a residence."

That completely changes the character of the complaint.  A delay in connection won't leave the customer without any service, assuming they have an existing POTS service, but a 21-day delay in _restoring_ service is quite unacceptable.

The reply was probably just canned text from a standard form of words.  Don't these people even have the courtesy to read the letter?

David L.