[LINK] NBN customers complain of unreliable home phone service

[JanW]

At 09:45 AM 26/02/2017, David Boxall wrote:
>>It is now quickly becoming apparent that it's no longer a simple task due to the mix of technologies and the need to have a nbn™ service to enable a VOIP service to be active.
><https://forums.whirlpool.net.au/forum-replies.cfm?t=2594872&p=96#r1914> 

That appears to be a discussion around one provider, Skymesh. The other comments in the thread weren't at all my experience with Internode. Everything has been communicated, dates set, emails keeping me up to date on progress, and even got my new modem within a week. There's something to be said about a company that does what it says it will. Of course nothing is installed yet, so the jury is still out in that regard, but I hope Node's reputation for customer service continues in this NBN world.

I did have to pay to port my phone number over, around $30. I don't know if that is standard or not. What I'm not sure of is how the Telstra account itself should be handled. When do I cancel it? Or do I need to if the number is no longer with them? Anyone know? When I changed power companies, I got a final bill notice. Does the same happen in this space?

I can see that people who are renting and constantly moving could face problems. But changing utilities isn't a new idea. At least we now have fluid retail in most utility areas.

Jan


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