[LINK] Services NSW Fine Review Process

[Roger Clarke]

As an inveterate grumbler about poor quality IT work, I feel an 
obligation to pay credit where it's due.

I received a fine from NSW Transport (for 78kph in a 70 zone, on busy 
Foreshore Drive at Botany).  I have a fairly sparse infringement record 
(at least for the last 5 years).  So it's worth a try, to explain the 
several arguably mitigating factors (unseeable signs due to trucks, 
out-of-stater who hasn't used that road in years, had always previously 
understood it to be 80 all the way from highway to port-entrance).

A URL exists for requests for review.  It *offers* photos (a couple not 
relevant, two clearly showing car and plate).  It's a very clear and 
logical sequence.  The language is firm and authoritative (as a referee, 
I know that to be important), but not authoritarian (ditto).  It offers 
a quick way out at several stages to pay up instead, but doesn't push 
too hard.  It offers a copy by email afterwards (although some minutes 
later that hasn't turned up, and I'd believed them and not kept a copy).

As an eCommerce web-site judge c.1999-2001, I see a lot of rubbish 
design and coding errors on sites these days that would have been 
outright Fails even 25 years ago.

But this one, all in all, is (close to) exemplary!

(Maybe Dominatello *is* a saint, after all).


-- 
Roger Clarke                            mailto:Roger.Clarke at xamax.com.au
T: +61 2 6288 6916   http://www.xamax.com.au  http://www.rogerclarke.com

Xamax Consultancy Pty Ltd      78 Sidaway St, Chapman ACT 2611 AUSTRALIA 

Visiting Professorial Fellow                          UNSW Law & Justice
Visiting Professor in Computer Science    Australian National University