[LINK] Triple Oh calls :)

[Adam Todd]

At 09:48 AM 28/11/2006, Martin Barry wrote:
>$quoted_author = "Howard Lowndes" ;
> >
> > Another question here.  How is the call identified (CLID? or ANR?) so
>
>CLID I believe. The Telstra call centre forwards the data when they forward
>the call.
>
>ANR? EXPN? ;)

3LA's? 4LA's?  NAA.

> > that it can be forwarded to the appropriate centre, and by centre do you
> > mean physical location or responding service?
>
>Each service has their own call centres for particular dispatch areas. This
>means that an Ambo call is being answered by someone qualified to give First
>Aid advice while the caller waits for the ambulance to turn up.

I understand that the initial 000 call goes to Darwin and is then forward 
to a departmental call centre, as described below.

>The one I saw at Charlestown was very sophisticated for it's time. Large
>screen with a map and, I believe, GPS tracked vehicles. Large functional
>desks with multiscreen workstations. The usual high availability things, big
>genset etc.etc.

Wouldn't expect less, especially in an Earthquake zone!

(Actually last nights "The Year" on whatever channel it was on showed a 
much wider range of Newcastle Earthquake footage than I'd ever seen 
before.  Even now it still stirs emotions.

> > Similarly for mobile 112 calls; are they located by cell?
>
>Yes, but they still ask for the callers town and state in order to route the
>call to the most appropriate service.

They do that for landlines as well.  Not always is the caller from the area 
in which the event is taking place.

EG:  Person on mobile to friend, gets attacked.  Friend calls 000, gives 
details of last known wereabouts.