[LINK] Triple Oh calls :)

[Martin Barry]

$quoted_author = "Adam Todd" ;
> >
> >There is a recording of the initial 000 call centre handling to ensure
> >review of the redirection taking place.
> 
> Ok so this would be with Telstra, and probably really only records "Triple 
> oh emergency, do you require police fire or ambulance?  What state?" and 
> that's it.

Most of the time, but sometimes there is more juicy stuff on there as the
Telstra operative tries to determine the caller's needs but panic on the
caller's part or an ongoing "situation" prevent "communication" from
progressing.

 
> >Then there is recording at the terminating call centre for the rest of the 
> >call.
> 
> Yes that makes sense to me.  But we're being given the impression that 
> these recordings are not locatable after 12 months.

My information is ancedotal. You'll need to contact the call centre that
handled the call, if they will talk to you about it.

cheers
marty

-- 
I think "a Standard" was just an example of one of the things it is not. It 
is also not a pressure washer, a small rodent native of south-east Asia or 
the cornerstone of a successful marketing campaign for hand soap.

Joe Abley - http://www.merit.edu/mail.archives/nanog/2004-08/msg00328.html