[LINK] Triple Oh calls :)

[Jan Whitaker]

At 12:56 PM 28/11/2006, Mike Shearer wrote:
>On checking it was found that the call centre, in a remote location, 
>had used a map to find a bridge over the Burdekin, found one on the 
>Bruce Highway at Home Hill, over 150 kms away, and despatched the 
>ambulance there.

There are lots(?) of stories like this one. In Victoria they were 
using an outdated map that either showed a street that had been 
closed from going through or something similar. Anyway, the person 
died because the ambulance went the wrong way and couldn't find the 
house. There are some very strange address anomalies, particularly in 
hilly areas.

I saw a demo of the Vic emergency call system at the Royal Show a few 
years ago after the previous debacle. It is very impressive.

Jan


Jan Whitaker
JLWhitaker Associates, Melbourne Victoria
jwhit at janwhitaker.com
business: http://www.janwhitaker.com
personal: http://www.janwhitaker.com/personal/
commentary: http://janwhitaker.com/jansblog/

'Seed planting is often the most important step. Without the seed, 
there is no plant.' - JW, April 2005
_ __________________ _