[LINK] Churning broadband from Telstra?

[Karl Auer]

> They usually work together on these things: my understanding when I  
> churned and asked for an explanation of what is done and when is that  
> the new ISP lets the old ISP know when the churn has taken place, so  
> that a refund of any fees paid can be returned to the customer.

Hm - have you checked that you arenb't stil paying for the old
account :-)

> Rapid transfers (churns) normally take 5 days, and a churn  
> application is made by the new ISP usually 7 days before the end of  
> your billing month, to reduce costs.

In my case I was most impressed - I had no loss of connectivity at all,
except when I entered the new account details into the CPE and reset the
connection. After maybe 20 seconds it was back up with the new account.
Whatever Telstra and iiNet are doing, they should keep doing it. I was
expecting a connectivity loss to tell me when the changeover was
complete, so I only changed the CPE after phoning iiNet and having them
tell me it was all in place and ready to go!

Regards, K.

-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Karl Auer (kauer at biplane.com.au)                   +61-2-64957160 (h)
http://www.biplane.com.au/~kauer/                  +61-428-957160 (mob)