[LINK] Re: Vodafone software problems risk public safety?

[Tom Worthington]

At 09:40 AM 6/05/2008, I wrote:
>Vodafone changed to a new billing system in 2007 ... There appear to 
>be ongoing problems with the system, which Vodafone is reluctant to 
>acknowledge. ... lodged a complaint with the Telecommunications Ombudsman ...

Had a call from Vodafone to say that there is a problem with the web 
interface to their billing system for some customers. The billing 
details are there (they say), it is just that I can't see them via 
the web interface. Vodafone are sending me a printed copy of my bills 
and the system will be fixed in a few weeks. Assuming this happens, 
that will resolve my complaint. If not I will ask the Australian 
Government to investigate if Voadfone have breached their licence 
conditions and if there are resulting unlawful activities.



Tom Worthington FACS HLM tom.worthington at tomw.net.au Ph: 0419 496150
Director, Tomw Communications Pty Ltd            ABN: 17 088 714 309
PO Box 13, Belconnen ACT 2617                      http://www.tomw.net.au/
Adjunct Senior Lecturer, ANU