[LINK] NBN network surveillance centre

[Michael Skeggs mike@bystander.net]

On 8 February 2011 09:36, Jan Whitaker <jwhit at melbpc.org.au> wrote:
Snip
>
> One thing NBN Co. can do that will make customer service better than
> current circumstances is to be certain that their front line customer
> service staff can speak and understand spoken English, unlike those
> who are currently dealing with outages on the Telstra phone network.

End customers won't call the NBN Co, they will continue to call their
service provider (Telstra, iiNet etc.).
The support staff mentioned are for faults from those service providers.

Regards,
Michael Skeggs