[LINK] NBN network surveillance centre

[Marghanita da Cruz]

Michael Skeggs mike at bystander.net wrote:
> On 8 February 2011 09:36, Jan Whitaker <jwhit at melbpc.org.au> wrote:
> Snip
>> One thing NBN Co. can do that will make customer service better than
>> current circumstances is to be certain that their front line customer
>> service staff can speak and understand spoken English, unlike those
>> who are currently dealing with outages on the Telstra phone network.
> 
> End customers won't call the NBN Co, they will continue to call their
> service provider (Telstra, iiNet etc.).
> The support staff mentioned are for faults from those service providers.
> 

This is going to be very interesting for the TIO.

Marghanita
-- 
Marghanita da Cruz
http://ramin.com.au
Tel: 0414-869202