[LINK] Telstra introduces Paper Invoice and payment charges (again)

Marghanita da Cruz marghanita at ramin.com.au
Fri Nov 20 11:49:53 AEDT 2015

Well Gerd has signed me up to to electronic billing and offered to waive a fee he did not tell me about.

I guess Telstra thinks announcing a charge for paper bill on a website (no mention on the paper bill 
itself) is sufficient.

Wonder what the ACCC and Telecommunications Ombudsman will have to say about this over coming months.


On 18/11/15 15:44, Marghanita da Cruz wrote:
> Anyone else still with Telstra?
> While trying to enquire about a spurious call charge on my bill I cam across info saying Telstra is
> going to start charging $3.20 for paper bills and over the counter payments.
> I have struggled to ascertain whether this applies to my plan and have just sent them an enquiry.
> They have sent an acknowledgement but it doesn't include what my query was - anyway I guess Gerd is
> onto it:.
>> Leave it with us,
>> *Gerd Schenkel*
>> *Executive Director, Telstra Digital Sales and Service*
> Marghanita

Marghanita da Cruz
Telephone: 0414-869202

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