[LINK] Telstra introduces Paper Invoice and payment charges (again)

[Marghanita da Cruz]

Well Gerd has signed me up to to electronic billing and offered to waive a fee he did not tell me about.

I guess Telstra thinks announcing a charge for paper bill on a website (no mention on the paper bill 
itself) is sufficient.

Wonder what the ACCC and Telecommunications Ombudsman will have to say about this over coming months.

Marghanita

On 18/11/15 15:44, Marghanita da Cruz wrote:
> Anyone else still with Telstra?
>
> While trying to enquire about a spurious call charge on my bill I cam across info saying Telstra is
> going to start charging $3.20 for paper bills and over the counter payments.
>
> I have struggled to ascertain whether this applies to my plan and have just sent them an enquiry.
> They have sent an acknowledgement but it doesn't include what my query was - anyway I guess Gerd is
> onto it:.
>> Leave it with us,
>>
>> *Gerd Schenkel*
>>
>> *Executive Director, Telstra Digital Sales and Service*
>
> Marghanita
>


-- 
Marghanita da Cruz
Telephone: 0414-869202
http://www.ramin.com.au