[LINK] MyHealthRecord opt-out Site

[Karl Auer]

On Mon, 2016-04-04 at 14:49 +1000, Bernard Robertson-Dunn wrote:
> However, the
> http://www2.medicareaustralia.gov.au/pext/optoutextweb/optout.xhtml
> link still works.

Not for me. Looks fixed - the https version works, the http version
returns an error (would be nicer if it redrected, but even so).

> The Medicare CIO should be ashamed of running a department with such
> amateurish development practices.

You don't know that. Mistakes can happen in the best-run shop. What
counts is how they are dealt with.

If there's an issue here it is that this mistake shows how porous any
system, however well-run, can be. It may only take one such mistake to
blow the entire health record system wide open. They have to be perfect
all the time, and that is not possible.

It's not possible even for clever, diligent and well-trained people.

Pointing out such errors is NOT about sneering at how stupid they are;
pointing out errors is about educating them and the public to the
foolishness of setting up a system that has to work perfectly all the
time. We've never had such a system in all of human history. It's the
purest of hubris to think we can build one now.

Working systems work in spite of noise and imperfection. They don't try
to eradicate it. They spread things out, they have checks and balances,
they have multiple systems that interact and support each other, they
limit and contain even as they leak. If a system cannot tolerate leaks,
it is a bad system.

Regards, K.

-- 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Karl Auer (kauer at biplane.com.au)
http://www.biplane.com.au/kauer
http://twitter.com/kauer389

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